1 reviews | Active since Oct 2015
Terrible customer service
Order number # *** was placed and payed for on the 13th of October 2015. Order still shows awaiting payment - a week later. The amount has been taken off of my account though.<br> <br> I emailed Takealot numerous times asking that the parcel be delivered before the 23rd of October as I will be going out of town and need the parcel with me.<br> <br> Firstly, they do not read the emails properly as they tracked the previous parcel, which by the way I also had troubles with.<br> <br> Now, after correcting them, no one replies. <br> <br> I have phoned the customer service number, provided on the emails and on the website, numerous times but I end up with Mr Delivery service and they just throw their hands in the air because they only work with deliveries.<br> <br> So please tell me how I can sort out this issue??? <br> <br> I require URGENT assistance by either delivering the package before the 23rd or a total refund so that I can go and support a supplier that is willing to keep their customers happy.<br> <br> I am beyond dissapointed and frustrated.<br> <br> Please resolve<br> <br> Michelle
Thank you for taking our complaints team's call to clarify this matter. As discussed we looked into the payment issues with our finance team. They found that the incorrect order reference number was used, which explains the delay with the payment authorisations as it could not be matched to your order automatically. They have since done a manual payment allocation for you and your order should be processed shortly. We realise you require this parcel urgently and we'll do our best to get this delivered to you by the 23rd of October if not sooner.
Thank you for letting us assist in getting this order back on track.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to clarify this matter. As discussed we looked into the payment issues with our finance team. They found that the incorrect order reference number was used, which explains the delay with the payment authorisations as it could not be matched to your order automatically. They have since done a manual payment allocation for you and your order should be processed shortly. We realise you require this parcel urgently and we'll do our best to get this delivered to you by the 23rd of October if not sooner.
Thank you for letting us assist in getting this order back on track.
Kind Regards,
takealot.com