terrible customer service

i have never had an issue with takealot before. but this issue has truly made me disappointed.

i have been querying the price of an item since the 26th of August. the agent tells me i will get a response within 24hrs. but i received nothing. i follow up, but still nothing. i, then, re-log the query, i get a response that they are merging my 2 queries, but still no response to my issue.

that was the frustration part.

the actual query was: - when i viewed the product the price was R119, so i didn't not look at the price again as i was buying multiple products. - after i pay i realised that the amounts were looking wrong - i was charged R255 for the product - that is when i queried the order. Here is the order number: order #***9