Terrible customer experience and poor delivery service

Takealot used to be my go to retailer but they've really dropped off in recent years. First increasing minimum free delivery limit, and then the terrible service. I ordered an airfryer and paid for guaranteed Saturday delivery, then the app tells me I'll only get it next week. I call customer service and they tell me the order will be canceled because they don't actually have stock of the item. Add to that all the issues with delivery drivers not showing up or lying about delivering orders and Takealot needs to do a lot better, especially with Amazon now in our country and offering a much better experience.