Terrible customer experience.

I logged a return on a printer purchased. A few months down the line it stopped working. The driver collected the unit and the power cable a day after collecting the unit.this was on the 27th Jan. I have still not received feedback on my return. I spoke to 7 people via email at takealot about this to date no positive update. I have also spoken to about 5 drivers who until today come to collect the unit. Imagine for an institution of your nature terrible service, terrible customer experience and most of all lack of communication which is really shocking. I will be taking this up in due course as all information has been consolidated.