Terrible Customer Care

I love using Takealot, BUT I find that their customer serviced is horrific. The company haa changed into such a monster that they have made customer relations the least of their worries.

I had an item that had to be returned. I logged the return and when I was advised about the date of the pick up, I contacted them and asked whether the pick up could be done in another province as I was away for work. The lady on the phone wasn’t very excited about this, but eventually we got it changed.

Then a few days later I received news that the item would be replaced. The email read that I would receive an SMS notifying me about the delivery. I immediately got on the phone to ensure that the delivery address could be changed as I am still away for work, but now in a different town. The agent told me that this was possible, but I needed to load the address on my side. I did this and tried phoning back, but the call centre was too busy.

At last I received an SMS with the delivery date and the address at which I am unable to be at for another 3 weeks. Still I couldn’t get through to the call centre and waited until this morning.

Now I am told that the address can’t be changed - even though there is NO WAY for me to be at the delivery address. I was never consulted about which address should be used, even though the return was collected more than a 1000km from where my original address is.

I feel that Takealot could honestly have a bit more understanding for a situation like this