Terrible consumer service

Received a defective item. They refused a refund citing a 7 day return policy. However the CPA clearly states "“If the goods bought from a supplier are defective (not suitable for its usual purpose or for the purpose it was bought, of poor quality and bad working order, or not useable or durable), a consumer has 6 months from the date of delivery to return the goods to the supplier, at the supplier’s risk and expense. At the consumer’s choice, the supplier must fix, replace or refund the goods bought by the consumer. The voetstoots clause no longer applies; this means that a supplier may no longer sell goods “as they are”, unless the consumer has been informed of the defects and accepts them.“

AVOID buying online from takealot.