Terrible Communication

I ordered TV on 5 May 2020. The TV was delivered on 12 May, completely defective. It was returned by a previous customer with a return document stating the nature of the defects. The returned TV was then somehow sent to me.

I requested an exchange on 13 May and the TV was collected on 14 May. Today, 18 May 2020, I see on Takealot that my account has been credited with R5249 and the return has been concluded.

I did not request a simple return, I requested an exchange as I wanted the TV and not store credit. The exchange/return was concluded however and my store account credited with absolutely no communication.

I've been a Takealot customer since 2016 and this is by far the worst experience I've had with them.

If you want good communication and reliability from an online store, do not use Takealot.