Terrible collection service

Who ever was to collect a faulty parcel for MRRN-M6E8X-GNMB didn't even allow 2 minutes for me to get to the gate. . I even left the parcel with the security guard to give to him and he had the nerve to say there was no answer WHEN THE GUARD LITERALLY SITS BY THE GATE! Who ever your collector is with the cellphone number *** is tarnishing your name