Terrible client support and impossible to contact

I have dealt with takelot for many years and their prices are good and variety also good. But if something goes wrong, you're in trouble. They seem to have gone out their way to make it impossible to contact them directly (I assume to save money). As long long as its an issue in their drop down or provid d for for in their automated process its OK, if not, not OK at all. Someone at their Capetown branch who fills expedited orders seem to be playing their internal measurement stats to make him/her look good. If an item is late and holds up an order it gets cancelled. This happened twice in the last month. The item is still on their website, and their feedback was that it's not available from the supplier. And then, completely devoid of common logic. If you buy a tool driver and several bits and they cancel the driver, what on earth do you want to do with the bits? Then partial pickup orders, they send a message its ready and then only partially fulfilled etc. And try to query it, impossible! They need to focus on cliejt support and illogical actions by their staff!