Terrible and Unprofessional Customer Service

Worst and unprofessional return service I have ever experienced in my life. I bought an Astrum Wireless Bluetooth 8" Outdoor Trolley Speaker in February 2021. It was delivered on testing the items I realised that the microphone was not working. I returned the consignment, and they replaced it. Few months later in May the speaker was now not charging, still within warranty. I sent it back for them to check it. This time around I couldn’t find the remote control, to send it back with. The customer service emailed to inform me that they will never even consider my repair if it’s missing in item.I explained that the fault is not related to the remote control and if I need to pay for it I will do so. I told them that if they exchange they could exclude the remote control. In July I was informed that my return was declined due to missing item. I made peace with that I was willing to take it back and go fix it elsewhere. The speaker was returned on the 21 July, to my horror when opening the parcel the speaker was broken into pieces. One side wheels and the trolley handle were damaged. I took a picture, wrapped it and put it back into the box logged another return and dropped it at Bryanston pick-up branch. I would like @takealot to refund me my money. I will never ever purchase anything from them. The worst thing is that no one has a decency to pick up the phone and call you. I paid my hard earned cash I will allow them to treat me like this. Disappointed is an understatement I’m a actually disgusted with @takealot customer service.