Terrible after service from Takealot!!!!!!!!!!!!!

We have had an absolutely horrible experience with Takealot and the purchase of a Samsung TV. The TV was purchased on the 20th April 2023. The remote stopped working, we logged a request for the remote to be checked in January 2024 and they requested that the whole TV set be returned, which we did. They kept the TV for a whole month and returned to us stating that the remote was fixed. It was not fixed. We then contact Takealot on the 25th March again and spoke to a Mandisa. She agreed that they needed to replace the remote and agreed to escalate the issue. To date we have heard nothing from her or Takealot regarding the way forward. This is honestly the most disgusting after service and I will never purchase any electronic goods from Takealot again! Can some please be done to fix my remote! That is all I want!!