Terrible After Sales Service from Take A lot ( More like Takes A lot from you )

Good day

I would like to share my horrible experience of dealing with Take A lot and Samsung.

I recently purchased a Samsung TV from Take Alot ( Samsung 43' Ultra HD). The purchase was made on the 19th April 2021. After using it for a day, the TV would switch off on its own and the back light would flash even without use (Standby mode).

I contacted the Samsung care center, who then sent out a technician a week later- The tv was inspected and approved for a return. The center then contacted me and advised i will not be able to return it to them and i will need to contact Take alot.

I then reached out to Take alot, who advised me that Samsung will need to assist ( Being pushed from pillar to post)- i advised them of the feedback received and they proceed to capture a return where i was told a logistics company will contact me regarding the return of which to date no one has .

I reached out to Take a lot several times and I'm yet to received feedback on the next steps, i was told they cannot return it and will provide feedback. Its almost a month gone since purchase, and nothing has been done yet. The TV is in my position with no assistance from Samsung or Take A lot!!.

Yours Regrettably Keroshin