Terrible After Sales Service.

I've been purchasing from Takealot for many years without a fuss so this came as a total shock. I ordered 2 items. Dog food for my puppy and my adult dog. Items were delivered to my home where my husband received it. Not knowing what I ordered, he accepted it. Later on, he sent pictures of the products and one was a completely different type. 8kg puppy food instead of 25kg adult food. The only contact number available was not working. Eventually, I got through to someone in the Capetown office. Very apologetic but told me there was no way the issue could be resolved that same day. I received an email requesting pictures of the barcodes. I submitted the pictures. 2 days later, I received an email stating that I should drop off the incorrect product in Capetown. I AM IN DURBAN! Surely my delivery address is on the order form. It's very inconvenient for me to have to drop off the product in any case as this is not my fault. It's due to someone's negligence that I still haven't been given what I paid for, or even gotten a courtesy call. I now have to spend more money on buying dog food again. It's extremely difficult to get in touch with them if there's a query. This is the 1st time I've had an issue with them so I've never had to deal with their customer service agents before, but the terrible customer service is appalling. The simplest way to rectify a situation would be with a phone call instead of emails from bots with a no-reply address!