RB
RY B
1 reviews | Active since Jun 2014
05 Aug 2015, 17:53
Terrbile Delivery - Courier Service Order ***
This is the short version. I had no sms telling me when to expect the driver, he was not happy because I was not at home. He arrived late the next day. I wrote and complained to Takealot and Ayesha Ariefdien answered my mail and said they would revert back to me. I commented on her mail and to date I have no reply or comment. I am not happy with their courier services or customer services. Although their prices are good, the hassles of bad delivery are simply not worth the while of dealing with them. I will not use them again. I did mention this in my email but they obviously don't care. I didn't have this problem with [URL Removed] Please don't bother phoning me or replying now, I'm not interested.
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Replies (1)takealot.com's replyOfficial
05 Aug 2015, 21:02Hello ryb,
We apologise for the bad experience you've had and that we've not rep**** to your e-mail again. This isn't our usual way of assisting customers and we'll make sure to address the delay in feedback with Ayesha in the morning and emphasise the importance of speed when it comes to customer feedback. We'll also look into the delivery issues you've mentioned and address it accordingly with the relevant branch and driver.
Sincerely,
takealot.com
We apologise for the bad experience you've had and that we've not rep**** to your e-mail again. This isn't our usual way of assisting customers and we'll make sure to address the delay in feedback with Ayesha in the morning and emphasise the importance of speed when it comes to customer feedback. We'll also look into the delivery issues you've mentioned and address it accordingly with the relevant branch and driver.
Sincerely,
takealot.com
takealot.com's reply05 Aug 2015, 21:02
Official
Hello ryb,
We apologise for the bad experience you've had and that we've not rep**** to your e-mail again. This isn't our usual way of assisting customers and we'll make sure to address the delay in feedback with Ayesha in the morning and emphasise the importance of speed when it comes to customer feedback. We'll also look into the delivery issues you've mentioned and address it accordingly with the relevant branch and driver.
Sincerely,
takealot.com
We apologise for the bad experience you've had and that we've not rep**** to your e-mail again. This isn't our usual way of assisting customers and we'll make sure to address the delay in feedback with Ayesha in the morning and emphasise the importance of speed when it comes to customer feedback. We'll also look into the delivery issues you've mentioned and address it accordingly with the relevant branch and driver.
Sincerely,
takealot.com
