Telephonic discount given not honoured
<p>In January 2016 there was a system error that resulted in delays, numerous emails and numerous phonecalls. One of the many people spoken to offered a discount but the payment had already gone through. I was then told I would receive a discount on the next purchase. </p> <p>Telephone calls and emails with Takealot.com this morning have resulted in a very polite decline of giving a discount as there is "nothing on email and nothing on your profile".</p>
Hello Jay
We are truly sorry that your experience with us has not been great thus far and appreciate that you've given us the opportunity to turn this around for you.
We are looking into this as a matter of priority and will be in touch with final feedback no later than Monday.
Kind regards
Takealot.com
Hello Jay
We are truly sorry that your experience with us has not been great thus far and appreciate that you've given us the opportunity to turn this around for you.
We are looking into this as a matter of priority and will be in touch with final feedback no later than Monday.
Kind regards
Takealot.com
The takealot.com team did phone (2x different people) but the one was not aware of the other - no record. I was advised they would respond before 5pm (end of shift for the second person who called). I agreed to this and advised I require my order quite urgenlty and want to place and pay for it on Friday so it can be delivered early in the week.
This morning I see a written response on Hellopeter advising it will now be Monday.
This is exactly the same runaround I received previously.
As discussed with the second caller, I requested the discount based on a half remembered telephone conversation. The email I received declined it as there was no written record. Only AFTER publishing on Hellopeter did the team decide to review / listen to the telephone conversations. This should have been done immediately.
The takealot.com team did phone (2x different people) but the one was not aware of the other - no record. I was advised they would respond before 5pm (end of shift for the second person who called). I agreed to this and advised I require my order quite urgenlty and want to place and pay for it on Friday so it can be delivered early in the week.
This morning I see a written response on Hellopeter advising it will now be Monday.
This is exactly the same runaround I received previously.
As discussed with the second caller, I requested the discount based on a half remembered telephone conversation. The email I received declined it as there was no written record. Only AFTER publishing on Hellopeter did the team decide to review / listen to the telephone conversations. This should have been done immediately.