Tears and regret

The Moment the payment clears your account you are on your own, you must pray for dear life that your purchase does not need to be repaired or replaced. I purchased a R15 000-00 Mspa. Manufacturer stipulates 6-month complete guarantee and 1 year limited warranty. 29 January 2024- Purchase paid. 2 May 2024 - Pump broke (3 months and 3 days old) 4 May 2024 – Return logged and accepted. 6 May 2024 – Return collected (well-done there I think that was quick and my hopes was high at this point- at this point I’m saying I will never purchase anything any other way again.) 5…..4…..3…..2….1 and action. 9 May 2024- 16:43 return delivered to evaluation center. 16:44 return evaluated and rejected no reason or explanation at all. TOTAL silence 13 May – silence from Takealot, I spent 3h in total on 3 different calls without any answer on the One and only method to have communication with Takealot nr is ***. I call supplier as listed on Takealot. They respond immediately and within 15min the owner calls me back to tell me that there was no note from Takealot regarding any return whatsoever. And that should there have been a request for repair or return they will honor it in full as the item is still fully covered. I am told to rather get the product back to me and they will collect and replace it directly. He notifies me 2 hours later that he called Takealot from his side and it was stated that they decided they are not going to replace or repair the product giving no further reason. Whereas he (Mspa) themselves would have replaced my item even if Takealot registered the replacement with them. 14 May – Call 1 = 09:45 42min ringing, call dropped Call 2 = 10:28 36min ringing call dropped Call 3 = 11:41 26 min ringing picked up by Caryn.V- explain how sorry she is for my Terrible experience, I ask to just let it go and please just return my still unopened and broken item back to me. She promises to give the instruction immediately. This after refusing to consider my explanation that the supplier themselves (proof was given to me by Mspa) are trying to reach Takealot to confirm that they can replace the item with them. Telling me that I will need to get a formal declaration myself from the supplier and submit it to Takealot myself.

Up until today not a single word, any reply from Caryn.V of any kind and my broken item is still not even returned to me nor has any attempt been made to do so. Mspa rightfully also gave up and said Takealot refuses to except any intervention from their side even after directly confirming the replacement will be covered by them. so best of luck to anyone buying any item from Takealot. I can happily supply all my proof of above statements should anyone wish to see. O yes P.S today I spent 48 min on hold for the call to be, you guessed it dropped within 3 seconds of someone answering.

My Takealot spent for 2023 was R183 678-00 My Takealot spent so far for 2024 is R 77 043-00