Tampered goods being pawned off as new

<p>I received delivery of my xperia XZ bundle in November 2016, upon opening the box I found that both cellphones didnt have the plastic covering on them. the next day i called takealot and spoke to a customer care consultant and voiced my SHOCK at finding cellphones not sealed in the original plastic covering AND i also sent through an email. I was not happy with this and I decided to return the goods because of the missing items. this was before the 30 days policy period. i received an email from the returns department citing that they have to send the goods back to me because there are items missing, i mean HELLO, i sent the goods through because i found items missing and takealot is refusing my request to return because items are missing. someone from the returns department is not looking into my query, they are just doing their own thing and discounting the return without looking at all the facts. on 28/12/2016, Jarryd Davids, called me and apologised for the tampered goods and confirmed that i will receive brand new items both sealed in the plastic and that the other goods will be collected from me, to date this has not happened. on 09/01/17 i did a new return because i was informed by Lestine Adams, to do a new return, and obviously it was declined because the 30 days returns policy was long over. i called takealot and spoke to the team leader, Luke, and he pushed the returns through for me. imagine my SURPRISE when i receive an email stating that they cannot accept the goods because items are missing, I MEAN REALLY. DO they not see all the emails that i sent through regarding this issue? or are they trying to make me give up and just accept the tampered goods because eventually they think that i will say, "it's just not worth the effort?" is this the norm that one should expect from takealot. i am tired of phoning in and explaining the same situation over and over again. someone needs to resolve this matter to my satisfaction. i want BRAND NEW ITEMS delivered to me or I WANT a full refund into my bank account because then i can get the goods from somewhere else. i cannot and will not accept goods that was previously opened and even maybe used by someone else as my due. i order alot of goods from takealot and i can't imagine why now, after all these years, I'm being treated this way.</p>