TAKINGALOT OF MY TIME

I’m really disappointed at the services received by Takealot. I literally advocated for them every time an Ecommerce conversation came up but and been an active purchaser of theirs for years. Seems like these days the blocks have fallen.

/I purchased a TP-Link Deco M4 3 pack Wifi extender on24/07/2021. Give the fact that my order was placed on a Saturday, I expected comms to begin on Monday 26th around delivery. To my surprise, I received an SMS saying expect delivery Tuesday 28th July. Obviously, this type of service was expected with me never having anything less. From that day onwards, I have received an SMS saying my delivery will reach me before 17:00. Now, the frustrating part is you make yourself available for these deliveries, but they aren’t happening.

The 2 call centre numbers provided 087 362 666 & *** are ALWAYS NEVER AVAILABLE. That contact centre is the most USELESS I have ever experienced, I’d even take ESKOM over those idiots because “they are experiencing a high call volume” from last week, throughout the weekend and even now Monday 2 August at 08:36. There is no alternate number to reach. Also, I stay in JHB, and their warehouse doesn’t facilitate walk ins as they do in CPT. I then found a lead form link and submitted X3 queries asking when to expect delivery because a) I don’t want to sit and wait like I have been b) I have paid you R3600 and expect my product and c) there is no in person assistance, so I have no alternative. I received a mandatory reply from Nkateko.M, saying he will escalate and get back to me.. brotherman you cannot still be escalating after 4 days. Takealot have missed the whole backbone of Ecommerce here, having the convenience of shopping online vs standing in a hot mall, full of people HAS TO BE BACK UP WITH BETTER GROUND SERVICE!!! They got this part so right for so long and now it seems its gone to shi!t.

If someone bothers to get back to me on this, all I want to know is when will my order reach me so I can be done once and for all with you. You voice prompts are bull**** because I cannot track anything, not online, not on my app because YOU IDIOTS DON’T KNOW WHERE MY ORDER IS and then to top it off, I cannot speak to ANYONE!