Taking my money for items not in stock!

I'm a long time supporter of Takealot, literally thousands of rands spent and many years of support.

But this is now the second time that I have ordered something from them, while it clearly shows in stock, I pay immediately for the item, and then 2 weeks later get told, sorry its out of stock!?!?

With a confession in writing from takealot customer support that their system is flawed, which results in customers paying for goods that don't exist.

Seems like customers being de*****ed to me?

I then, in the most recent example illustrated 4 different avenues that they could procure the stock from, one of them being from a retailer 20mins from their warehouse. But they can't be bothered to think out of the box, take R775 petty cash / charge to a customer service expense account and go and get the item I ordered.

Really disappointed in you guys.

Just recently I bought 2 items from you, one was confirmed ready for collection, and when I got to the warehouse asking if they could please check on the other item (it being in stock in the warehouse according to the app), I was told it would take 1 hour to get the order?!? Really? was super annoyed that the guy made no effort to even look to see how far the order was.

To top it off, 18 mins later, while on the road heading home with my ONE item, I got the mail stating the second item was now ready for collection.

Come on guys, whats happened to your customer service?!?!?! I can't be spending all this money with you, and then when you mess up, its just sorry. Full stop. Maybe go the extra mile here?

You going to be out of pocket R76 for the item, (I paid R699 on your site, the shop sells it for R775) and the cost of the petrol to get to the Southern suburbs. Either that or I take my Thousands of rands worth of business elsewhere. Your company is unfortunately very much replaceable!