Taking from the poor and giving to the rich

I never would have expected a company like Takealot to operate in such an unprofessional manner. They advertise a R99 subscription fee for next-day delivery with the first month being free, yet they debited the R99 immediately, effectively removing the free month. I then purchased a humidifier, which was delivered the next day, but it had a faulty button. I returned the item and requested a refund, opting to purchase a different one instead. However, instead of issuing the refund, they replaced the faulty humidifier with a different different one and it is the exact same model, yet the second item I purchased was marked as delivered even though I never received it.

It’s hard to comprehend how Takealot could handle this situation so poorly. The second item was intended as a gift, which is why I purchased it separately to have it on time. Unfortunately, Takealot went out of their way to complicate and ruin something that should have been straightforward.