taking extra effort to get better service go into a store hands on

I purchased 3 x bottles of wine (the wine is for me) and sugar sweeteners for my gran who is desperately awaiting this order.

this order was placed on the 1 st of July 2020 which said shipment date was on the 07th of July 2020. The moment i made an eft payment on the 2nd of July hence you have my money in your account, the delivery date changes to the 14th of July ( the transaction was completed as a sale you took the money and you need to give me the goods sale concluded on the 2nd i am just awaiting delivery. today on your tracking system i see the ffg: 11h07 Parcel arrived at courier facility Edenvale, Johannesburg 11h07 Delivery rescheduled for 13 July 2020 between 08h00 and 17h00 08h00 Parcel shipped from Takealot warehouse and is in transit to courier facility Glenmarais, Kempton Park 9 JUL 2020 19h33 Delivery scheduled for 13 July 2020 between 08h00 and 17h00

and now you send me this message Hi Evashan,

On the evening of the 12th of July 2020, the President announced that the sale of liquor would once again be banned with immediate effect.

Regrettably this means that we’ve had no choice but to cancel your order ***3 as it contained one or more liquor products.

We share your frustration with the situation and are so sorry for the inconvenience caused. We kindly ask for your patience and understanding as we take the necessary actions required by law to comply with this new Government imposed regulation.

Your Takealot account will be credited within 24 hours and should you wish to receive a refund instead please reply to this email and we’ll gladly assist. Keep safe, TAKEALOT

The sale was concluded on the 2nd not last night. I'm not frustrated about the wine but that sweetener is hard to find and i have been waiting for it.

you do what you have to do, and i will do the same with my advisors hence i will never purchase from you guys again. big names think they can do what they want as we are just small consumers and if you loose one you can always find another consumer to mess around with