CS
Chris S
1 reviews | Active since May 2011
27 Dec 2015, 08:28
Taking away a voucher given for order being LATE
I have no words! We ordered baby NECESSITIES on the 29th of Nov and it should have been delivered 4 Dec. It only came 9 Dec after I spoke to at least 28 people and was told at least 8 separate lies on where my package is. One manager called Sharonese helped me to sort everything out and gave me a R200 voucher to use on my next purchase. The voucher was given 8 Dec and the reason was \compensation towards late delivery ***"as you can see the order number was ***. Now"
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takealot.com's replyOfficial
27 Dec 2015, 10:45Hello DigiGram,
Our complaints team has tried to call you to apologise for the incorrect processing of your account credit, but were regrettably not able to reach you. They've since reallocated the store credit to your takealot account and they'll give you a call again later today to clarify the situation.
We apologise for the unnecessary frustration this has caused.
Sincerely,
takealot.com
Our complaints team has tried to call you to apologise for the incorrect processing of your account credit, but were regrettably not able to reach you. They've since reallocated the store credit to your takealot account and they'll give you a call again later today to clarify the situation.
We apologise for the unnecessary frustration this has caused.
Sincerely,
takealot.com
takealot.com's reply27 Dec 2015, 10:45
Official
Hello DigiGram,
Our complaints team has tried to call you to apologise for the incorrect processing of your account credit, but were regrettably not able to reach you. They've since reallocated the store credit to your takealot account and they'll give you a call again later today to clarify the situation.
We apologise for the unnecessary frustration this has caused.
Sincerely,
takealot.com
Our complaints team has tried to call you to apologise for the incorrect processing of your account credit, but were regrettably not able to reach you. They've since reallocated the store credit to your takealot account and they'll give you a call again later today to clarify the situation.
We apologise for the unnecessary frustration this has caused.
Sincerely,
takealot.com