MV
Melissa V
1 reviews | Active since Dec 2013
31 Aug 2015, 16:31
Taking a month to replace a 2 year guaranteed
I have spent a lot of money with Take Alot, but I think today it will be coming to an end.<br> <br> I have been waiting nearly a month for an item with a 2 year guarantee to be replaced / repaired.<br> Every time I inquire about the situation I just get told that the item is STILL with the supplier.<br> I am truly very unhappy about this and demand either a refund or a replacement item.<br> Im fed up of excuses and waiting!
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takealot.com's replyOfficial
31 Aug 2015, 16:45Hello melizzie188,
We understand your frustration by the duration it's taken to process this return. When an item is returned outside of the Takealot 6-month replacement warranty and has an additional supplier's warranty, the item will be sent to the supplier to evaluate and process accordingly. The supplier processing time is unfortunately not something we have control over, but we'll gladly look into this to see if there's any way to speed this along.
We'd really like to assist in getting this matter concluded and will instruct the relevant departments to liaise with the supplier to try and do so soonest.
Sincerely,
takealot.com
We understand your frustration by the duration it's taken to process this return. When an item is returned outside of the Takealot 6-month replacement warranty and has an additional supplier's warranty, the item will be sent to the supplier to evaluate and process accordingly. The supplier processing time is unfortunately not something we have control over, but we'll gladly look into this to see if there's any way to speed this along.
We'd really like to assist in getting this matter concluded and will instruct the relevant departments to liaise with the supplier to try and do so soonest.
Sincerely,
takealot.com
takealot.com's reply31 Aug 2015, 16:45
Official
Hello melizzie188,
We understand your frustration by the duration it's taken to process this return. When an item is returned outside of the Takealot 6-month replacement warranty and has an additional supplier's warranty, the item will be sent to the supplier to evaluate and process accordingly. The supplier processing time is unfortunately not something we have control over, but we'll gladly look into this to see if there's any way to speed this along.
We'd really like to assist in getting this matter concluded and will instruct the relevant departments to liaise with the supplier to try and do so soonest.
Sincerely,
takealot.com
We understand your frustration by the duration it's taken to process this return. When an item is returned outside of the Takealot 6-month replacement warranty and has an additional supplier's warranty, the item will be sent to the supplier to evaluate and process accordingly. The supplier processing time is unfortunately not something we have control over, but we'll gladly look into this to see if there's any way to speed this along.
We'd really like to assist in getting this matter concluded and will instruct the relevant departments to liaise with the supplier to try and do so soonest.
Sincerely,
takealot.com