1 reviews | Active since Jul 2013
Taken for a ride... A lot
I order from Take A Lot often. The past 4 orders have been a nightmare. Delivery times are the biggest joke! Half of the time their billing system does now work. I was billed twice for 1 item, and then ended up paying COD. My bank did a refund for one of the transactions and Take A lot scored a double payment without ever refunding me regardless of the amount of times I have phoned. After that big stuff up, I was told my order would only be delivered after 2 days but that same day the delivery people were there to deliver. This was a huge inconvenience as I did not have any cash and needed to draw. After this a similar delivery issue happened again and I was once again inconvenienced. Yesterday I ordered an expensive hair dryer for my friends birthday today. I was sent an sms to say that it will be arriving today before 17:00. Well. Still nothing and now i have to look like a fool and go to a 21st without a gift! Had I known sooner that the gift would not arrive today I would have come up with a plan B. This service is pathetic. The way I feel now, I will NEVER purchase anything from Take A Lot again.
We're sorry to hear of the troubles you've experience with your last few orders. That's definitely not great to hear and we'll gladly look into your order history and the issues you've mentioned to see where things went wrong. We appreciate you taking Ameer's call earlier this evening with regards to your latest order. As discussed we're liaising with Fedex and will do our best to deliver the hairdryer to you this evening still and will keep you posted on the matter. Our complaints team will follow up with the relevant departments on Monday to look into your previous orders and will be in touch with you as soon as they've gathered the necessary details to assist.
Once again we're sorry for the unpleasant experiences you've recently had and we'll do our best to get to the bottom of the issues you've raise and will hopefully turn things around with you.
Sincerely,
takealot.com
We're sorry to hear of the troubles you've experience with your last few orders. That's definitely not great to hear and we'll gladly look into your order history and the issues you've mentioned to see where things went wrong. We appreciate you taking Ameer's call earlier this evening with regards to your latest order. As discussed we're liaising with Fedex and will do our best to deliver the hairdryer to you this evening still and will keep you posted on the matter. Our complaints team will follow up with the relevant departments on Monday to look into your previous orders and will be in touch with you as soon as they've gathered the necessary details to assist.
Once again we're sorry for the unpleasant experiences you've recently had and we'll do our best to get to the bottom of the issues you've raise and will hopefully turn things around with you.
Sincerely,
takealot.com