TAKEMORETHANALOT

I have ordered some Polaroid Bluetooth headset which I only used for 2 months and the other earpiece became dead since they have a warranty I decided to ask for replacement so logged for the return/exchange that's when the nightmare begins. I had 2 options COLLECT (which means the courier will come and collect from the address I provided of which I used the same as the delivery) or DROP-OFF (which means you have to drop the item at their factory which is in Cape Town ). I chose COLLECT since I am in Joburg. I then started TRACKING on their site so I was told the collection will be made 07/12 before 15h00. I waited and waited no one came. I then decided to send them an IM on MESSENGER they apologised and told me someone came but didn't find anyone (problem is I work on 24/7 workforce building).

I then asked why didn't the person call/text me when they arrived and they told me yes the person should have but they didn't, i was then told the collection will be made Monday 10th. Guess what the same story happened "they came and they found no one" we apologise we will come tomorrow. Its Tuesday i waited and waited and decided to IM again only to be told they came 9h18 and i am at work didn't receive any phone call or text. I am stuck with an item that i paid in full but not working what kind of business is TAKEALOT conducting.

I must say i have used them several time and was impressed by the service until this...