TAKELOT'S AFTER SALES SERVICE SUCKS!

I placed an order with takelot on 30 July and was given a delivery date 22 Aug. Yesterday I received notification from takelot that my order will only delivered by 10 Sept. I am relocating at end Aug so my address will change so I informed them. I received a response from them saying my parcel was already handed over to the courier so I cannot change address details, sorry for the inconvenience. Takelot got my money, gave me delivery date 22 Aug, then takelot delays my delivery and now it is MY problem!

I cannot believe that they do not have a system whereby they can pick up the phone or send an email to contact their courier service and re-direct the delivery - especially seeing as THEY delayed the delivery of my parcel.

Absolutely pathetic.