TakelotMore is nonsense!!

I signed up for TakealotMore in order to receive my orders with same day delivery. I ordered yesterday (order over R1500) before 10:00, did not receive the order yesterday as TakealotMore promised, nor no notification for delivery today. Contacted the CC - they just said I will receive it before the date indicated on the website/app. Why am I paying the TakealotMore fee then???