TAKELOT.com, yes takealot of time.

I ordered a DSTV Explora 2 with cash and a coupon. When it arrived it was a Explora 3. So they arranged for a swop. I phoned twice, making sure it will be a straight swop, yet when they came for the pickup it was only that. I phoned again and then they said, they collect first, send the product to a collection facility to check it. I did not even open or take it out the box and would take 4 days, so the wrong product was picked up days after delivery because of miss informing me, plus another 4 days for checking it. They then informed me that they credited me but it was only the cash amount. I phoned again trying to established what happen to my coupon amount. They escalated the call and I waited. Meanwhile I checked online and saw that they have the Explora 2 in stock at a discounted price...….sooo I only have to wait for the coupon money then I can order the correct product so I phoned again to find out how long it will still take. My call was escalated again. The next day I get a call and they tell me they issued me with a new coupon code...thinking cool, now I can order the correct product because I need to use the R500 coupon before end March that I received from DSTV from the WALKA retirement. I was so ****ed off because by then all the DSTV Explora 2's was sold out because Takealot took too long to refund me all my money. So I phone again explaining and saying because they took to long I can not get the correct product. Their answer, we are very sorry and it does not look like we will get it in stock again either. That's all we can do for you. I am so frustrated, been going at getting the correct Explora since early January and still dont have it.