TAKELOT.COM RETURNS IS IN A SHAMBLE

I used to think this company was the bomb but my recent traumatic experience with them shows the *****s in their business practices. Their returns section especially in Gauteng have been so bad. Dear Takealot I have been having such a bad experience with your company trying to return an item. After eventually succeeding in getting it collected after two weeks, and inbetween ordering a different hairdryer, it was eventually successfully collected yesterday. A little while ago I received a message that Takealot was sending me the same hairdryer that I returned because on their system, it stated that I wanted a replacement. I never asked for a return and I phoned the call centre and they hopefully they have cancelled the order. I am now terrified of ever using Takealot.com after praising you guys. It's been so stressful trying to get the item collected. A lot of errors were carried out on your side.. please follow up and make sure I get a credit for the item returned #Hi Maria, your Takealot return RRN-F006-E5A4 for order #***4 was collected on 25 Sep at 14:25 from (customer) Maria Farelo and will reach our warehouse in 2-3 days. We'll contact you then to confirm next and make sure the following item is cancelled and charged to my account.Hi Maria, your Takealot order #***3 will be delivered before 5:00 PM on Tue 1 Oct. Track delivery http://take.al/t/45tGw please take note of my messages to them above relating my experience and once more this morning I received another sms from them. Hi Maria, your Takealot order #***3 is out for delivery and will arrive before 5:00 PM on Tue 1 Oct. Track delivery http://take.al/t/45tGw I do not need this. I have already bought another. They should just be crediting my credit card.