Takelot.com returns

Do not even consider returning goods to Takealot, after emailing 12 different contacts over a period of 100 days eventually got the OK to return 2 books ordered by mistake. got a refund for only one!!! Product was collected on 21st December 2024, and mistaken product returned in original packaging. Last contact was by e -mail from them on the 16th March saying they were looking into the problem, no response since. I will never use them again, and will advise my friends and employees to do the same. The whole saga is a monumental stuff up by 12 sales employees.