TAKELOT.COM - POOR CUSTOMER SERVICE - EXCHANGES / RETURNS

Hi

I bought a Skyworth Android TV from Takelot on the 22nd of November last year. The unit became faulty about 2 weeks ago, I requested an exchange from Takelot and the faulty unit was collected from me on the 19th of this month. I then received an email on the 22nd of this month, stating that their warehouse received the Tv unit, but that the one TV stand / foot is now missing? I immediatly rep**** via email, and disputed the above, stating that I was certain I supp**** both the TV stands with the TV unit in the box. Since then I have sent numerouse emails to Takelot requesting feedback regarding the above, even sent them messages via Facebook, and I've only received replies from them stating the they're waiting for feedback from the returns department. Today is the 26th already, and I still don't know what is happening with my TV? This morning I sent a new request, via email, and Facebook, requesting my replacement TV or a refund, and guess what, up to now, no reply.... Seriously pathectic. Persons I've been in contact with via email - Sinovuyo Mana / Sikhumbuzo Mathebula My original order ref number - ***5 My exchange refer number - RRN-4b5e-3130 My query ticket number - ***6