Takelot.com not honouring voucher redemption.

I received a Takealot gift voucher from someone a while ago, which I decided to use during the Black Friday promotional period.

On 1 December 2025, I placed the order for the item on Takelot.com. I app**** the voucher to the purchase as instructed; however, I received a message stating that the Mobicred system is experiencing issues and the problem is being addressed. The issue will be resolved shortly. However, the issue was never resolved, as the voucher was never app**** ot he detail, and neither did the voucher appear under the vouchers section.

I then cancelled the deal and contacted Takealot for assistance. Thus, I have been in email conversation with you and your colleagues over the past few days. Subsequently, the item has increased in price, and I still do not have a voucher.

I subsequently lodged a query with the Takelot team, and they informed me that, unfortunately, the voucher is no longer in the system, and there is nothing they can do. They referred me to the person(s) who provided me with the voucher.

This is the Takelot.com response : As the voucher was a gift from a third-party issuer (for completing a survey), we recommend reaching out directly to the organisation or contact person who provided the voucher for further assistance or possible re-issuance.

The problem was not with the voucher or the issuer of the voucher; it was with Takelot.com, which should have honoured a voucher bought from them. The issuer cannot be held responsible for a system error on the Takelot.com Mobicred side.

Honestly, the response is pathetic, and I informed them via email of my dissatisfaction and requested the query be escalated, to which they responded positively; however, I am still awaiting any further feedback.

I am wondering how many other people this has been happening to, with no resolution, and furthermore, how much money Takelot is saving from this approach to solving the problem.

Regards