Takelot.com is *****ing my money.

I ordered a product from Takelot.com and after waiting a week for the order to arrive at their takelot.com pick up store , I went to collect the item. Apon opening the package I realized that it was completely the wrong product they sent. On the box was the details of what I ordered but inside the box was something else. I returned it immediately. Just to hear they can't help me and that I have to first log it on the app. From that point it took another week before I received a confirmation email that I would be refunded but that it would take another 6 to 9 working days to reflect in my account. I am furious. Why? Because they still charged me for delivering the wrong product to their own pickup point. This was deducted from my refund. The refund is still not in my account and I will be refunded less because off a charge that was caused by their inability to send what I ordered. There is no way to contact them and they don't reply on email. The pick up point says they are just a warehouse with no way to resolve the issue.