Takelot - Yep take a lot of time

In December of last year I went to the Takealot warehouse to exchange a Xbox 1 game a bought for another.<br> <br> I had to pay again for the item I wanted and was told that they would refund me the difference or the credit for the returned item.<br> <br> After a bunch of mails where they keep telling me it has been done and that I must check my account and a month later, I'm still waiting.<br> <br> My statement shows no refund from them.<br> <br> I even went as far as to say that they can just credit me the amount on my account.<br> <br> I was on leave and only came back to work this morning to get a mail with a \proof"which means nothing to me as it was generated on their system.<br> <br> Are you ever going to refund me???<br> <br> Me and my wife are loyal customers"