Takelot worst experience

Firstly I placed 2 orders with Takelot and emailed them to deliver 25 July. So they pitched up yesterday at my work with my 2 orders. I made a immediate payment before 1pm that cost me a lot more. At 17:45 yesterday they told me they cannot give me my parcel after R100 airtime phoning after them. Finance department cant pick up my payment. I just cant believe that, because it was an immediate payment. Still today at 9:25am they still don't want to deliver my parcels. This is so bad service, wish a manager can phone me and make a plan with all this extra costs I made after my first instruction wasn't done. Then I made a plan from my side for their mistake and still they don't want to deliver my parcel. This is unacceptable.