Takelot will take your stuff but not take responsibility

Absolutely appaling service. I collected 2 of my orders on the same day, Order #*** and Order #***. On collection I received 1 box, and 1 5litre container. I had asked the receptionist I was collecting from at the pick-up point, where is my 2nd 5 Litre container. She said this is all she has to give me, there was reportedly a spilt container that soiled some of the parcels, I have to log a call (send an e-mail) for the issue. I asked why I should sign for both parcels, when visibly I could see the 2nd order is partially completed. She refused to assist any further and told me to send an email. So I send an email, I wait for a response, they eventually respond and ask me to send photos of the items received. I did that. Nothing ever happened further from that. Between the 2 orders, i was ****** of a 5Litre container with silver conditioner, and 2x maybeline stayfast matte lipsticks. ****** of a total just above R600 of items. I would honestly say, stay far away from takelot. Their customer service is sloppy and they genuinely dont care about resolving the issues they created. It would have been as simple as looking at the surveillance camera to see i collected 1 small box and 1 5litre container, but the lack of urgency in the response rate and then not even responding when I had asked for feedback repeatedly, was enough for me to give up. There was no refund, no explanation as to what happened to my order, no care in the world to resolve the issue as I already paid the amount.