TAKELOT TERRIABLE SERVICE

I order an item on the 28 July and paid for the items the same day. As Talealot did not stock this item in Cape Town, we were advised that the estimated collection date would be 14 August. During the week we checked our Takealot account, which stated that the item was ready for delivery. The notification on our account stated, “Ready for collection - Note: Please bring valid identification (ID or Drivers License) NO ADDITION INFORMATION about collection must be made within 7 days. On the 20 August I went to the warehouse to collect the item and was informed that the item was cancelled as we did not collect within 7 days. THERE WAS NO NOTIFICATION ON OUR ACCOUNT \ ORDER THAT STATED THE ITEM MUST BE COLLECTED WITH 7 DAYS or it would be cancelled and is it 7 WORKING DAYS LIKE ALL OTHER COMPANIES... NO ONE KNOWS HOW THE 7 DAYS IS CALULATED. The consultant informed me that Takealot had sent an email which I had to respond to with regards to my collection and that I had to be collected within 7 days or the order would be cancelled. I did not go onto my emails for a few days and therefore did not see the mail. The question is WHY this information is not stated on the order detail together when it stated that the item was ready for collection. The order detail should also have the cancellation information stated on it, why would I go onto my Takealot account to check the status of my order which stated that it was ready for collection and then go and check for the same information on my emails. SURLY THE 7 DAY CANCELLATION MUST BE CALULATED AS 7 WORKING DAY and that weekend must not be calculated into the 7 days. The manager stated the item was ready for collection on the 12 August, he did not state what time it was available for collection or at what time the mail was is sent. I feel that Takealot has dropped the ball and given me bad. I will use the credit that I currently have on my account and will CLOSE THE ACCOUNT AND NEVER USE TAKEALOT AGAIN. THEY ARE GETTING TO BIG and really don't care about the customer. Can't wait for Amazon to open in SA to show the South African companies how to treat a customer and give the competition. NEVER NEVER again will I use TAKEALOT