Takelot *****s items then blames the customer

Its disgusting that the only way to get service from businesses is to take them to social media! Takealot misplaced items from a return which costs over R 2000.00 and is now blaming me for not returning certain items. They then returned half the broken product back to me on Friday with NOTHING done. I want my money back or my full working product! If you misplaced some of the items this has got nothing to do with me!