Takelot service of late SUCKS

I ordered a Vivoactive HR watch and paid the additional amount for same day delivery as it was for a last minute gift. Sure enough my parcel arrived on time but inside was a cheapass pair of earphones for a phone. The driver said he could not take it back and that I should log a return. I logged the return which now needs to be "Checked for eligibility" really!! It is not as if I suddenly decided I do not like or want the item I received!! THEY SENT ME THE WRONG ITEM!.My many calls all gave me the same reply..the returns dept would be in contact. I do not care how this happened or where my actual item is as the internal problems at Takelot are not my problem, The right thing to do is to get me my item ASAP seeing as I paid for priority delivery and investigate their internal problems on their own time. Instead I have to be "checked" and could not deliver the gift as intended, which really sucked. AND this was not the 1st issue I have had, My previous order in December...which I ordered well in advance was delivered to the "wrong depo" and took so long to arrive that it was also late for the intended birthday. I was told that the depo can't be called and that I just had to wait for it to be re-routed. I might not be a huge client and I am sure losing one client means nothing to them but Takealot will NEVER get my business again