Takelot sell broken items and expect the client to be happy with it and refuse to replace

Extremely bad service. I ordered Ramekin Set 6 Piece 10x5cm White Porcelain - Kitchen Essentials . This was for a wedding present on the 27th of April 2024. I received them on the 21st of April in time, however the packaging was so bad one was broken. I logged a return item. They fetched it on the 22nd of April . I told the courier who fetched it this is for a present. I am going to only give them the broken one. He agreed. When I logged the issue I also said I do not want the money back just a new Ramekin. I have not heard from them at all. Today the 6th of May the delivered the broken Ramekin to me. With a message " Return declined after product evaluation. Please refer to the latest email communication for more information" If they go back to their reviews they will see each one of the customers who received these items have the same complaint. Poor packaging. one or two of the items is broken .I Also did not receive the email. They refuse to replace the item or give my money back. How can you sell people broken items. WILL YOU BE HAPPY TO RECEIVE AND PAY FOR BROKEN ITEMS???????