1 reviews | Active since Jul 2016
Takelot's service has become pathetic
<p>I made an order on Monday that was due for delivery on Thursday. On Wednesday morning I saw there was an issue with the order status which has happened before so I pre-emptively contacted Takealot to notify them. I spoke to Babalwa Ngqukuvana who said there had been a mistake at that it would be delivered within 2 days (a day late). I followed up again on Thursday and Kim Simrie phone me to ensure that the package would arrive on Friday and that it was being regularly monitored. Today I was informed by Sheena Solomon who said the package still hadn't left for Cape Town and would only arrive on Saturday. This is the most *********** service I have ever received and I will never do business with Takealot again. I have been a regular customer since 2012 and their service has been on a steady decline and has reached unacceptable levels.</p>
Hello S_Crossman,
We are terribly sorry about the unpleasant experience you have had with the delay of your recent order.
Thank you for taking our complaints teams call and granting us the opportunity to look into this matter for you.
We have reached out to the relevant departments to ensure that delivery takes place today.
We will reach out to you again via email to confirm that all is in order.
Regards
Takealot.com
Hello S_Crossman,
We are terribly sorry about the unpleasant experience you have had with the delay of your recent order.
Thank you for taking our complaints teams call and granting us the opportunity to look into this matter for you.
We have reached out to the relevant departments to ensure that delivery takes place today.
We will reach out to you again via email to confirm that all is in order.
Regards
Takealot.com
