Takelot poor customer service

I returned a work bundle consisting of a laptop laptop bag and printer on 5th of September but I unfortunately forgot to put the mouse in the parcel. Takelot received the parcel but no communication was sent re the mouse. I called to query why it was taking so long only to be informed that there was a mouse missing. Takelot sent their courier to fetch the mouse on the 11th then ubeknown to me sent the bundle back on the same day.. I refused to accept the package. I sent it back this was a different courier company. Onthe 12th Sept a message was put on the system.. Concluded. Since then Takelot has been giving me the run around I cannot get a straight answer out of them there is a manager Benjamin who says he is trying to help me. Yesterday I was told they are sending it back to me.. Can you believe this.... This has been going on since 5th Sept its now 26th Sept this item cost R5999 and no one at takelot gives a ****. It appears no one at takealot gives a damn about the customers😡😡😡😡😡😡