Takelot owing me R700 for 3 months without any action from their side!!!

I've purchase 4 items from Takelot.com 5 months ago. As I am a sales representative, I am on the road a lot, which means all my Takelot deliveries gets delivered at my work address - where I am not everyday.

Once I received my package with the 4 items, it was damaged. So I logged a return. Takelot approved the logged return, saying that it still falls within my 6 months return warranty. I picked the option to deliver at their depot in Vredendal.

In the meantime I was on the road again, so my specific time frame to go and drop the 4 items off at their Vredendal branch, expired. In the meantime, I received a message from Takelot, saying that they will be collecting the package from my address. The driver then whatsapped me, saying that he was at my work address for upliftment, but that it wasn't there. I then told him that I will be at my residential address the next day, because I was on the road.

The next day a different courier guy, from the same company, then uplifted the package from my residential address. I received a message from Takelot, saying that they received the package at their warehouse.

After a few weeks, I emailed Takelot, asking when I can expect my refund on my Takelot account. They rep**** then, saying that my return was nog elligle for a refund. I logged into my Takelot account, noticing that they concluded all 4 returns, but they never sent my 4 items back to me.

I then queried their decision. They said they will send it back. I received one item back of the 4. I then queried the remaining 3 items & Takelot then changes their story, saying that they never received these items and that I must prove that it got uplifted by n Takelot courier guy.

I sent screenshots of Takelot's messages to me, screenshots of my whatsapp conversation with the first courier guy, as well as myy call log history with the first & the second courier guy. So Takelot can get in touch with their delivery team and contact the drivers directly.

It has been 3 months already & this situation still hasn't been resolved.

All Takelot says is that they never received the items and that the return number does not belong to my username.

Who's problem is it that Takelot's staff is incapable of doing their jobs right? Not mine. I sent all my proof. The moment the items left my property, it became their responsibility.

Takelot ows me R700 for tthese returns. Either refund my account or send my damaged stuff back or just replace it with new ones. But now they keep queit & can't resolve the situation.

This is terrible service from an apparent excellent customer service company.

Takelot - your customer service sucks & your staff are incapable of doing their jobs RIGHT. Of course you need a good manager to keep this kind of situations under xontrol and your customers happy, but obviously does Takelot not worry about anything other than their own pockets.