Takelot not delivering, cancelling orders, not refunding, not responding.

Takelot has just cancelled 2 big orders saying they were for non essential according to the new parameters. They will give me a credit on their site. Almost r3000 on food items and pet food that I need right now. It said if you want a refund click here and of course it takes you nowhere, round and round in circles, in these difficult times, as a disabled pensioner, I find myself with not much money, no cat food, no dog food. They do not even man their phones. Impossible to contact them in any way even by email to ask for a refund. They have put me in a dreadful position and are holding my money how do not know for how long, until the end of the quarantine? It could last a long time. This is unacceptable and disgusting from their part. They are handling this in the worst possible manner.