Takelot misplacing/ *****ing my stock

I am a seller on this portal. My stock is going missing and I think its even being ****** by the staff. There's no help from them at all! I gave them proof of delivery from my courier company that I use. Then they start asking for impossible documents which the courier company cannot provide. This is a tactic for the Takealot support team to stop helping you. How can a box of items be delivered and only 1 goes missing? This is not the first time this happened. They are not accountable for their actions at all. The support team tries to beat around the bush because they themselves cannot allocate your missing items. The worst part is, when its ****** or misplaced, they do nothing about it nor will they even try to refund you.