Takelot messed up an order and finds it extremely hard to communicate with me to resolve it despite being emailed every day

Made the mistake of ordering from this company again after a terrible prior experience. The order came through fine, so I re-ordered the same item. They got the order wrong. How this is possible, the dear dark lord alone knows. I reported the faulty order on the very day on which the order arrived. More than a week later, I am still none the wiser as to what the status is of the faulty order, whether they are going to rectify the faulty order, or if they're going to come and collect the faulty item and replace it. It seems that every day a new person attends to the same issue, and they have amnesia all around so apparently Takealot has no record of what I supp**** to them on their provided platform. I have to waste my time re-informing and training the new person who then promptly drops the same exact issue like a hot potato and I'm stuck in Groundhog Day with Takealot again the next day. All I get is hi, please describe your issue, I describe my issue yet again, and then crickets until I prompt them again, and so this vicious cycle continues.

If you do not enjoy nor particularly need your sanity, then I recommend that you order from this company.