Takelot horrible service delivery and product quality

i bought a PS5 mid December. i found that the controller has a button issue. I returned it early January after buying a second controller. I specified on my controller the issue with the controller. They couldn't exchange the controller as they wanted me to return the entire PS5 system, which didn't make sense to me.

I asked they return the controller as they couldn't fulfill my return request of the defected controller.

i spent over 2 weeks waiting for my return and on the website it says my return has been concluded. I sent them an email around 4 times in a space of 2 weeks. Every time i got a response saying, they have escalated to the relevant team. Last week i received this "Good day Vin,

Thank you for your patience and understanding.

We deeply value your relationship with Takealot.com and are committed to providing you with the highest level of service simply because our customers deserve the very best.

kindly be advised that our warehouse team have confirmed that the parcel will be shipped back to you before the end of Monday 24 January 2022,

We would like to thank you for your continued support, If you need any further assistance do not hesitate to contact us.

Thank you for shopping with Takealot.com"

Today its the 2nd of February and i have not received my controller back. I took to twitter to directly message the takealot account. i was getting constant updates until a few days ago. twice during the back and forth communication i was promised the controller is going to be shipped me and both times non of that has happened.

On Monday the 1st of February i received this message on Twitter "Hi there, thank you for your response. We have received some feedback from the warehouse and they have advised that your return is scheduled to be delivered Today before 5 pm. Feel free to reach out to us should you need any further assistance. Stay safe and have a wonderful day ahead."

I never received my controller as promised. This has been a very frustrating ordeal. i used to like buying from Takealot and now i doubt i will buy there as this is the 2nd if not the 3rd bad experience i have had with them. i have returned a lot of merchandise that i have bought from them. Even now i want to return JBL headsets i bought which already the ear cushion stitches has started to come off.

I will never recommend Takealot to anyone. They have a lot of defective products. its starting to feel like they are selling us factory rejects. The worse part is they're service. they have no contact number and you wait for days to get any response from them.