RC
Ryan C

1 reviews | Active since Mar 2013

17 Apr 2016, 21:40

Takelot has sent me the incorrect item twice

I purchased CD's online with [URL Removed] They sent me the wrong CD, same artist but incorrect album. <br> <br> I agreed to keep the CD but stated I would like to re-order the correct album again, and pay for it. I requested that this time they make sure the correct album release gets sent. John Minnaar ensured me that the correct CD would be sent. <br> <br> To my great dissatisfaction the incorrect CD was once again sent. The same incorrect album as before. This is totally unacceptable. I have now paid twice for a CD I actually never wanted and still do not have the correct CD.

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Replies (1)
takealot.com
takealot.com's reply18 Apr 2016, 18:20
Official
Hello rcaz2712,

We sincerely apologise for the unpleasant experience you had with us recently.

We have noted your concerns and have addressed the matter with the relevant department.

Correct procedures has now been followed to ensure that you receive the correct item.

We will contact you tomorrow to settle this matter with you.

Regards
Takealot.com