Takelot: FALSE ADVERTI*****T

On Black Friday which was the 24th of November 2023 my daughter and me bought a Christmas tree that was bushy and very pretty, with white frosted tips at takealot.

My daughter 9 years old selected this tree for her Christmas party she was planning for the 9th of December 2023.

I paid for it and received a email stating it will be delivered on the 6th of December 2023. It was so nerve-wracking due to the dates being so close to each other. On the 4th of December I received a delay email stating order will be delivered on the 7th... So my nerves was finished.

On the 5th I received an email stating my order was canceled due to my tree being out of stock.

My heart was pumping very fast and I started panicking I phoned Takelot and spoken to a very helpful and understanding agent named Sharlton, whom spoken to his Team leader whom gave me 3 options of trees to choose from via email. I rep**** with my selection, however neither 1 of them came back to me.

On the 6th at 8:00am I phoned Takealot and was told another department is busy with my order.

At 12:00pm I phoned again and spoken to Nceba, and was told there is nothing he can do and that I can only get a refund. I asked to speak to his Team leader as he is not listening to me... Guess what the Team leader did not want to speak to me. He also stated that it might be that their systems did not update when I made the purchase. Who's problem is that? Is this my fault that their system are not modern enough??

I was devastated and cried, because now I have to explain to a 9 year old that she has to cancel her Party, we must be shamed onfront of all her friends.

I phoned again for the 4th time and was told a different story which was also not helpful.

I choose TAKEALOT on Black friday because I TRUSTED them, but that TRUST is now broken. Out of All the Online Stores I choose them I could have bought the same tree at another Online store but I trusted them... How stupid was I???