NC
Neville C

1 reviews | Active since Mar 2009

03 Feb 2016, 10:45

Takelot fails to take responsibiliy for products.

I wish to make a complaint against Takealot. On the ***5 I bought a Krusell BodenFlip Cover for Sony Xperia E4G - Black. I had the item for less than a week and sent it back as I could see slight defects in it. I then had the item returned to Takealot & received another 1. I noticed on the replacement cover that cracks had started to form in the polycarbonate back of the cover, from regular use. I again had the item returned to Takealot to receive my 3rd type of this cover. Thinking it would be different and that the previous 2 episodes were just a bad batch. However the same thing happened & actually got worse. No drops or anything that would have caused this to happen ,just regular use of the item being in my pocket. However after finally having enough. I requested the item to be taken back to Takealot and to be credited for a product that I have found to be of shockingly poor quality. I was denied by Takealot who stated that the damage was not caused by the manufacturer. What I don't understand is that surely a cover of a phone should last. Certainly not in this case... I am extremely disappointed and it is unlikely that I will ever buy a phone cover from them again.

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Replies (1)
takealot.com
takealot.com's reply03 Feb 2016, 20:29
Official
Hello valadar,

We are terribly sorry about the bad experience you had with one of the products available on our site. Thank you for taking our complaints teams call today and allowing us to work together with our supplier to investigate the matter.

We will revert back to you as soon as we receive feedback from the relevant department and to action your request accordingly.


Regards
Takealot.com